Instead, the company’s pricing plan varies based on how many employees a business has, with bespoke pricing plans available for businesses with more than 100 members of staff.Īmong the available features are Cloud PBX, custom hold music, call management, advanced ring strategies, and one-click screen sharing. Interestingly, unlike most VoIP service providers, GoToConnect does not charge businesses more for additional features. That being said, the company does recommend that customers have a business-standard router (opens in new tab), an Ethernet switch capable of Quality of Service, and a firewall (opens in new tab) configured to allow access to HTTP, HTTPS, and UDP traffic on their network.
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What makes GoToConnect so impressive is the sheer number of features available, with the platform offering businesses more than 100 calling, collaboration, and mobile features and tools, as well as several video conferencing services.Īll of the general features, including custom call routing, team-based call distribution, as well as time-based and geolocation routing, are included, and customers also have access to personal meeting rooms.Īdvertising itself as a UCaaS solution, businesses don’t need to install any new equipment and GoToConnect will handle all maintenance and upgrades. With all of the VoIP solutions featured in this guide, there is a multitude of different features on offer, depending on the particular pricing plan that businesses decide to go for. There are also option to include the developer network which allows access to APIs to make for a truly customized phone system. Pricing depends on the number of users and number of features required, with the best deals available when there are more than two users. There are also integrations available for a large number of apps, including SalesForce, Microsoft 365, Zoho, Zendesk, Oracle and more.
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The central contact center features omnichannel routing, CRM software integrations, agent management tools, as well as actionable analytics (opens in new tab). It also offers HD voice and audioconferencing through mobile devices, as well as team collaboration through screen sharing and HD video for both tasks as well as video conferencing. It's a powerful but flexible system that allows you to use most any mobile device to run as a softphone, and there's good compatibility with a range of existing PBX phone hardware.Īs expected, there is a comprehensive set of features included as standard, including call logging, monitoring, recording, and online faxing (opens in new tab). With any luck, Aircall will be able to create an integration with your own applications fairly quickly.Īircall also offers a partner program to enrich the possible integrations and meet the expectations of a large number of customers.RingCentral MVP is an all-in-one cloud platform for calls, audio conferencing, online fax, and SMS. If your business solutions are not listed as integrating with Aircall, you can suggest the brand of sales reporting or CRM software you use. Productivity: Integromat, BlooBirds, Callingly, Intergratly, etc.Support: Freshdesk, Kustomer, Helpscout, etc.Data & Reporting: Zapier, Plecto, Segment, Toucan Toco, etc.CRM: Hubspot, noCRM, Monday, Pipedrive, etc.Sales automation: Salesforce, eDesk, Freshsales, SalesLoft, etc.This means transparency of your contact information, and simplifies your business management and customer relationship management.Īircall integrates with many business solutions, including That’s why Aircall integrates with your usual business management and CRM tools such as Hubspot, Salesforce and Zendesk with just a few clicks. You can thus ensure a better organisation of your sedentary sales force.Īircall understands that you already have your own work habits. You can use this opportunity to communicate silently with your agents to give them advice, without interrupting the communication.
Managers can use this to reallocate resources to improve overall productivity.ĭuring a call, you can listen to measure the quality of the exchange. Team leaders can identify success factors and easily detect areas for improvement.Īircall has a range of analysis tools, such as the Live Feed, which provides real-time information on contact centre activity.
These performance reports are accurate and easy to obtain. All these performances are centralised and can be consulted on a single dashboard. The indicators evaluated are the volume of calls, the rate of missed calls, waiting times, etc. With Aircall, you can measure the performance of your teams in real time and track their performance over time.
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